CCXP Preparation

Learning Academy / Customer Experience Management / CCXP Preparation

course

CCXP Preparation

  • author Instructor: Dr. Abed Kasaji
  • Customer Experience Management
  • No active schedule

The CCXP Preparation Course is designed to equip participants with the knowledge and skills necessary to achieve the Certified Customer Experience Professional (CCXP) designation. This certification is crucial for professionals looking to validate their expertise in customer experience management and enhance their career prospects in a competitive market.

What key challenges or problems does this course address?

  • Understanding the complexities of customer experience (CX) strategies.
  • Navigating the challenges of customer journey mapping and feedback management.
  • Addressing gaps in knowledge regarding CX frameworks and best practices.

What will participants gain or learn from attending the course?

  • Comprehensive understanding of CX principles and methodologies.
  • Practical skills in customer journey mapping and feedback analysis.
  • Insights into developing effective CX strategies and frameworks.
  • Preparation for the CCXP certification exam with targeted study materials.

How does this course provide practical value in a professional/business context?

  • Participants will be able to implement customer-centric strategies that drive business growth.
  • The course fosters skills that enhance customer satisfaction and loyalty.
  • Graduates will be equipped to contribute to strategic discussions and initiatives within their organizations, ultimately leading to improved customer experiences and business outcomes.
instructor

Dr. Abed Kasaji

Artificial Intelligence Applications, Data Analytics and Visualization, Machine Learning Techniques, Data Mining and Predictive Modeling, Big Data Technologies, Ethical AI Practices, Data-Driven Decision Making, and Business Intelligence Strategies.
Highly qualified business leader, researcher, advisor, and consultant with over 15 years of experience in business and technology consulting. I specialize in transformation programs, experience redesign, journey management and orchestration, and strategic planning aimed at elevating enterprise-level B2B and B2C experience programs. My strong motivation and excellent communication skills enable me to effectively engage with stakeholders at all levels. Additionally, I am known for my reliability, flexibility, and ability to quickly adapt to new challenge. Educational Background & Certifications: Artificial Intelligence & Data Manager (TM Forum) Master of Business Analytics and Business Consultancy

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Course Information

  • Instructor: Dr. Abed Kasaji
  • Course level: Advanced
  • Language: English